Every business that joins the Nexus community must complete our customer due diligence checks. We have a duty to carry out these checks to comply with UK law.
Your business must complete the checks to activate your membership.
Our due diligence checks must be completed by all ‘beneficial owners’ of the business. A beneficial owner is someone who owns over 25% of your business.
If your business doesn’t have any beneficial owners, two company directors will need to complete the checks. In this case, we will also need confirmation of who owns the business. This may be an investor.
There are three stages to the process.
Stage 1 – provide contact information
We will email you to ask for the contact information for each beneficial owner or director. They will need to provide us with the following:
- Full legal name
- Date of birth
- Email address
- Mobile number
- Proof of address. This can be a utility bill or bank statement from the past 3 months, or a current council tax bill
If your business is based outside the UK, you will only need to provide full name, date of birth and email address.
Stage 2 – LexisNexis ID check
Each beneficial owner or director will receive an email from LexisNexis.
This email will contain a link to an online platform. Each beneficial owner or director will need to upload:
- A picture of their photographic ID (e.g. passport, driving licence)
- A selfie style photograph showing their face
The LexisNexis link is only valid for 48-hours, so it’s important to complete the checks quickly. You may wish to brief your colleagues in advance.
Stage 3 – membership agreement
Once stage 2 has been completed, you will receive a copy of your agreement via email. This can be signed digitally using Adobe Sign and will expire after 7 days.
We can’t create your agreement until all beneficial owners or directors have completed stage 2.
Yes – every business in our community must complete our due diligence checks. This is part of our responsibilities under UK anti-money laundering legislation.
The entire process should be complete within a week.
LexisNexis is our provider of due diligence checks. The process to upload information to LexisNexis takes around 5 minutes. The LexisNexis link is only valid for 48-hours, so it’s important to complete the checks quickly. You may wish to brief your colleagues in advance.
The Nexus team will let you know once the checks have passed, and you will shortly receive your membership agreement via Adobe. The agreement will expire after 7 days.
If the link expires after 48 hours, we will send you another link. There is no charge for this. However, it may result in a delay to your membership agreement being created.
Please email email@example.com if you know you won’t be able to complete the checks on time. We can arrange to send the link at a more convenient time.
The most common reason someone doesn’t pass is due to poor quality photos. Make sure the photos uploaded to LexisNexis aren’t blurry and don’t include flash.
Another common reason is that full names are not given. Make sure you and your colleagues provide their full legal name when completing the checks.
If someone doesn’t pass the checks, we will do further due diligence work.
A member of the team will be in touch should this happen.
All UK businesses registered as a Trust or Company Service Provider have a legal duty to carry out due diligence checks. Further information is available above.