Welcome Host

Based in a state-of-the-art £40m development on the University of Leeds campus, Nexus is a thriving community for innovators and entrepreneurs. Operating at the heart of the Leeds innovation ecosystem, we bring together the brightest minds from business, technology, and academia.

The Welcome Host at Nexus Leeds is responsible for creating a positive first impression for visitors and members, ensuring they feel welcomed and supported. This role involves various tasks to enhance the member and visitor experience whilst maintaining a professional and friendly environment.

Events and Hospitality Manager.

Leeds City Centre, full time.

Full Time – M- F 9.30-6.00pm (38.75 hours per week)  salary £25,500.

• Warmly welcome and assist visitors upon arrival. Assist members and visitors with directions and answer any queries they may have.
• Manage the reception area and business lounge, ensuring it is tidy and presentable.
• Handle incoming calls, emails and deliveries, directing them to the appropriate colleague or resident member.
• Ensure all information screens are operating and displaying relevant information about the day’s events and bookings.
• Assist in the organisation and delivery of events hosted by Nexus Leeds.
• Provide support during events and ensure guests have a positive experience.
• Coordinate with event organisers to meet their needs.
• Maintain visitor logs and records.
• Manage office supplies and ensure the reception area is stocked.
• Perform basic administrative duties as required.
• Address and resolve any member/visitor feedback, complaints, issues or helpdesk reports promptly and escalate as necessary.
• Provide exceptional customer service to all members and visitors.

• Excellent communication and interpersonal skills.
• Strong organisational abilities and attention to detail.
• Ability to multitask and handle a busy reception area.
• Proficiency in using office software and equipment.
• Previous experience in a customer service or reception role is preferred.

• 32 days of annual leave plus bank holidays
• Contributory pension scheme – up to 12% basic salary
• Westfield Health Scheme

Send your CV and a covering letter to John Snalam J.E.Snalam@leeds.ac.uk

Advert closes – 23:00 on Thursday 10^th July 2025

Interviews – Week commencing Monday 14^th July 2025